Sales Policy
Effective Date: October 17, 2024

At HEATLUX, we are committed to delivering premium air conditioning and refrigeration products while ensuring a seamless shopping experience. This Sales Policy outlines the terms and conditions regarding the purchase, shipping, returns, and warranties of our products. Please review this policy carefully before placing an order.

1. Product Availability

  • All products listed on our website, viralheatlux.com, are subject to availability.
  • We reserve the right to modify, discontinue, or replace any product without prior notice.
  • If a product is unavailable after you have placed an order, we will notify you and offer a suitable replacement or a full refund.

2. Pricing and Payments

  • All prices are listed in US dollars (USD) and do not include applicable taxes or shipping fees unless otherwise stated.
  • We accept major credit cards and secure payment methods offered at checkout. Payment must be received in full before your order is processed.
  • Prices are subject to change without notice, but the price confirmed at the time of purchase will apply to your order.

3. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive an email confirmation with your order details and tracking information once the order is shipped.
  • Please ensure that your shipping information is accurate. HEATLUX is not responsible for delays or issues caused by incorrect shipping details.

4. Shipping and Delivery

  • We offer shipping within the United States and selected international locations.
  • Shipping costs are calculated at checkout based on the shipping method and destination.
  • Estimated delivery times vary based on location and carrier, but we strive to deliver products within 5-7 business days for domestic orders.
  • HEATLUX is not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

5. Returns and Exchanges

  • If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving the product.
  • To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging.
  • Return shipping costs are the responsibility of the customer unless the product was defective or incorrect. Please contact our customer service team at Info@viralheatlux.com to initiate a return.
  • Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

6. Order Cancellations

  • You may cancel your order before it is shipped by contacting our customer service team at Info@viralheatlux.com or +1 (949) 852-8241.
  • Once the order has been shipped, it cannot be canceled, but you may return the product in accordance with our return policy.

7. Warranty

  • All products sold by HEATLUX come with a manufacturer’s warranty. Warranty terms vary by product and manufacturer.
  • For warranty claims, please refer to the product’s warranty information or contact our customer service team for assistance.

8. Customer Support

  • For any questions or concerns regarding your purchase, please contact our customer support team at Info@viralheatlux.com or call +1 (949) 852-8241. We are here to help you with product inquiries, order issues, and any other support you may need.

9. Modifications to the Sales Policy

  • HEATLUX reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.