Return and Exchange Policy
Effective Date: October 17, 2024

At HEATLUX, we aim to provide complete satisfaction with our air conditioning and refrigeration products. If you are not fully satisfied with your purchase, our return and exchange policy ensures a smooth process for returns or exchanges. Please read this policy carefully to understand your rights and the steps involved.

1. Eligibility for Returns and Exchanges

  • You may request a return or exchange within 14 days of receiving the product.
  • Products must be in unused condition, in their original packaging, and accompanied by proof of purchase.
  • Items that have been damaged, altered, or used are not eligible for return or exchange unless the product is defective.

2. Reasons for Return or Exchange

You may return or exchange products for the following reasons:

  • Defective or damaged products: If you receive a defective or damaged item, we will provide a replacement or full refund at no additional cost.
  • Incorrect item received: If the product you receive is incorrect, we will arrange for an exchange or provide a full refund.
  • Change of mind: If you are not satisfied with the product for any reason, you may return it, but return shipping costs will be your responsibility unless the error was on our part.

3. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at Info@viralheatlux.com or call +1 (949) 852-8241 with your order number and reason for the return or exchange.
  2. Our team will provide you with return instructions, including the return shipping address.
  3. Once we receive and inspect the returned product, we will process your refund or ship a replacement.

4. Return Shipping Costs

  • Defective or Incorrect Products: If the product is defective or we shipped the wrong item, HEATLUX will cover the return shipping costs.
  • Change of Mind: For returns due to a change of mind, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the product is returned safely.

5. Refund Process

  • Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned product.
  • Shipping charges from the original order are non-refundable unless the return is due to an error or defect.

6. Exchanges

  • If you wish to exchange a product, please specify this when contacting our customer service team. Exchanges are subject to product availability.
  • Once the original product is returned and inspected, we will ship the replacement item. If the requested product is out of stock, we will offer a refund or alternative product.

7. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Products that have been used or are not in their original condition and packaging.
  • Items marked as final sale or clearance.
  • Custom or personalized products.

8. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving the item. We may request photos of the damage to expedite the process. We will arrange for a replacement or full refund at no additional cost to you.

9. Contact Us

For any questions or assistance regarding returns or exchanges, please contact us at:

HEATLUX
Address: 2629 Hillcrest Lane, Irvine, California, United States
Phone Number: +1 (949) 852-8241
Email: Info@viralheatlux.com